The following terms apply to users of CassyRice.
To ensure every household gets access to the top-grade rice, conveniently and at affordable price
Purely graded and aromantic
Our website is provided by:
Cassy Rice Distributors
Contact email: cassyrice25@gmail.com
Official Phone no. - 0745299460
You must read this document carefully.
All orders are processed within 1-2 business days (excluding weekends and holidays) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual.
Payment should be made upon placing the order as directed. MONEY ONCE PAID IS NOT REFUNDABLE UNDER ANY CIRCUMSTANCE.
Products are delivered to the address provided by you and in the manner outlined in the order summary. Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.
Goods are delivered in ALL counties within Kenyan boundaries
Delivery times are outlined on our website or during the purchasing process.
Cost of delivery depends on the distance and it is born by the customer
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us.
If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.
Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website.
All communications must be sent using the contact information provided in this document